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Samsung Voicemail

 

 

 

Question: What is Voicemail?

Answer: Voicemail (or voice mail, vmail or VMS, sometimes called messagebank), is a centralized system of managing telephone messages for a large group of people.

How Voicemail solved the business communication problem,

  • Voice mail’s introduction enabled people to leave lengthy, secure and detailed messages in natural voice, working hand-in-hand with corporate phone systems.
  • The adoption of voicemail in corporations improved the flow of communications and saved huge amounts of money.
  • GE, one of the pioneer adopters of voicemail in all of its offices around the world, claimed that voicemail saved, on average, over US$1,100 per year per employee.

 

 

The need for voicemail:

 

 

In the 1970s and early 1980s &1990s, the cost of making a phone call decreased and more business communication was done by phone. As corporations grew and labor rates increased, the ratio of secretaries to employees decreased. With multiple time zones, fewer secretaries and more communication by phone, real-time phone communications were hampered by callers being unable to reach people. Some early studies showed that only 1 in 4 phone calls resulted in a completed call and half the calls were one-way in nature (that is, they did not require a conversation). This happened because people were either not at work (due to time zone differences, being away on business, etc.), or if they were at work, they were on the phone, away from their desks in meetings, on breaks, etc. This bottleneck hindered the effectiveness of business activities and decreased both individual and group productivity. It wasted the people’s time and created delays in resolving time-critical issues.

 

General Features of a VOICEMAIL System:

In its simplest form it mimics the functions of an answering machine uses a standard telephone handset for the user interface,
and uses a centralized, computerized system rather than equipment at the individual telephone.

 

Voicemail systems are much more sophisticated than answering machines in that they can:

 
  • Answer many phone calls at the same time.
  • Store’s incoming voice messages in personalized mailboxes associated with the user’s phone number.
  • Enable users to forward received messages to another voice mailbox.
  • Add a voice introduction to a forwarded message.
  • Store voice messages for future delivery.
  • Make calls to a telephone or paging service to notify the user a message has arrived in his mailbox.
  • Transfer callers to another phone number for personal assistance.
  • Plays different message greetings to different callers