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Samsung VoiceMail

To make your business so much more efficient the Samsung OfficeServ Messaging Server provides advanced call messaging and processing features such as voicemail, auto attendant, call queuing and faxmail.

Simple to use, Samsung Voicemail puts the user in control by providing a range of features that optimise connection and communication in your office. At the touch of a button each user can, for example, record their own personal greetings, create and send messages to a group, and record personal reminders or even conversations. A good messaging server will ensure that you will never miss that important call again and can employ call routing based on time of day, day of week, caller ID and direct in-dial… customisation has never been more flexible, professional and efficient.

Automated Attendant The Auto Attendant feature allows you to redirect incoming callers to the department or extension they require without a member of staff handling the call. It is an ideal solution for busy departments – such as reception areas and call/response centers – or out of hours periods. By prompting and empowering the incoming caller they are less likely to hang up than if presented with an engaged or constant ringing tone. The perception of service is also increased as their call is processed professionally and efficiently without the need to wait for receptionists to hold or transfer them. The Auto attendant can answer multiple calls simultaneously, providing different, customizable greetings for each extension or department. Incoming callers are prompted to enter their choice of destination for direct connection. If no selection is dialed within a specified time, the call can be automatically connected to a receptionist to handle the call.  For example, an initial prompt may be set up as: ‘For sales please press 1, for support press 2 or hold for the operator.’

Email Gateway ‘Email gateway’ is one of the newest, up-to-date voicemail technologies. It allows you to forward all incoming messages straight to your email inbox so that they can be accessed wherever you are in the world. All you require is as an internet connection! Messages forwarded to your inbox are easily identifiable, with caller ID attached as the message subject. Email gateway technology also allows any faxes your office receives to be sent directly to your inbox and read as a spreadsheet on your computer. Email gateway is only available on the Samsung SVMi-8e, SVMi-16e and the SVMi-20e voicemail systems. Email gateway is only available on the SVMi-8e, SVMi-16e and the SVMi-20e voicemail systems.

A wide variety of different systems are available to suit the size and needs of any business, with everything from entry-level to the top-of-the-range systems that come fully featured with email gateway and automated attendant. Here at Plexus you can find all the information you need on all of Samsung’s voicemail systems in one place, giving you the best possible advice when choosing your system.

Use this table below to access all the information you need to know in regards to Voicemail options available for Samsung PBX telephone systems. Click on the image thumbnail, to read more on the respective SVMi (Samsung terminology for Voicemail Application) and feel free to call a member of our friendly staff on 1300 302 276.

Built with the same reliability and features found in Samsung's larger SVMi products, the SVMi-2E is specifically designed to integrate into the Samsung DX Release 2. With up to 4 ports, up to 32 mailboxes and a full Auto Attendant, the SVMi-2E offers the highest level of professional voice processing services to small business.

SVMi-4E is specifically designed to function with the Samsung Officeserv 100 phone systems. With 4 ports standard, up to 50 mailboxes and a full Auto Attendant, the SVMi-4 offers the highest level of professionalism to your business, providing immediate, personalized, and unobstructed access to callers.

The SVMi-8E is part of Samsung's fully integrated voice processing platform family. This "in-skin" platform offers the features and functionality of Voice Mail and Auto Attendant while focusing on immediate, personalized, and unobstructed access to callers. SVMi-8E allows your company to increase productivity by efficiently managing your busy call traffic and effectively serving your business communication needs.

The SVMi-16E is an expansion of our popular SVMi line. It provides 16 ports and up to 1000 mailboxes for your Officeserv500 System. The SVMi16e provides comprehensive set of features unlike any other voice processing system in the market today. This "in-skin" system combined with the functionality of Samsung's officeserv product offers rich business systems to propel your company into the future.

SVMi Specifications

	SVM-400e	SVM-i2e	SVMi-4e	SVMi-8e	SVMi-16e	SVMi-20e
Number of Ports	2 or 4 ports	2 or 4 ports	2 or 4 ports	4 or 8 ports	8, 12 or 16 ports	4, 8 or 12 ports
Message Storage Time	2 hours	2 hours	5 hours	195 hours	195 hours	195 hours
Number of user mailboxes	16 or 32	25 or 100	25 or 50	1000	10,000 *	1000
For use with Samsung System	DX408/816 DCS12/24	DX816/DCS24	OfficeServ 100	OfficeServ 100 OfficeServ 500	OfficeServ 500	OfficeServ 7200
Connection	External unit	Integrated "in skin" card	Integrated "in skin" card	Integrated "in skin" card	Integrated "in skin" card	Integrated "in skin" card UCD Queuing

 

 

 

Voice Messaging Features

• Call/Memo Recordings: you may record telephone conversations for replay at a later date or record your own messages and memos.
• Answer machine emulation: Mailbox owners can hear messages as they are being left and decide whether to pick up the call.
• Auto forward: Mailboxes can be programmed to forward messages to another mailbox if you do not access them within a specific time.
• Group mailboxes: A great time saving feature that allows the same message to be sent to multiple destinations. For example: a mobile sales team or a number of internal departments.
• Automatic greeting change: Standard or personalized greetings can be set to change for daytime or out of hours.
• Direct voicemail transfer: Incoming callers can be forwarded directly to a mailbox rather than the extension.

 

 

5 Benefits of Samsung VoiceMail

1. Full Office Integration: Link your office!

   Though Samsungs Email Gateway and Automated Attendant services, their voicemail packages allow you to link your office, not only internally, but also to outside sources such as your home. This is achieved by allowing voicemail to be sent directly to you email inbox so it is accessible from wherever you are as long as you have an internet connection. The Automated Attendant means that as calls come in they are easily sent to the right extension without having to be passed through multiple people first. These simple but effective features will save time and money for your business.

2. Enhanced customer service

   Samsung voicemail improves communications with your customers by allowing detailed messages to be left when staff are unavailable so they can respond appropriately and efficiently. Critical information is communicated more quickly to the right person even when they are out of the office. Samsung voicemail means you can stay in touch with your customers 24 hours a day.

3. Reliable, low maintenance

   Samsung ’s integrated voicemail solutions employ modern technology to link directly to the intelligence of the Samsung range of telephone systems, unlike many ‘bolt-on’ voicemail products available in the marketplace. This digital integration allows you to benefit from fast, reliable, low-maintenance and value-for-money call processing with combined voice messaging, and auto attendant functionality.

4. Easy to use

   As a result of this integration, Samsung voicemail systems allow you to manage and navigate through your mailbox with the visual aid of the LCD screen and context sensitive keys on a display handset. The options available for each particular feature are clearly displayed on screen. At the touch of a button you. can play, repeat, forward or record a message without the need to remember and enter complicated feature codes as with many alternative systems.

5. Voice messaging

   Samsung voice messaging is simple-to-use and puts the user in control. At the touch of a button each user can, for example: record their own personal greeting, screen calls before choosing to answer them, and record personal reminders or even telephone conversations. When equipped with Samsung digital display handsets, users can easily navigate through the system's functions, guided by the interactive LCD display and context sensitive keys. Waiting messages are indicated either by an on-screen message or by a flashing LED on the digital handset. In addition, greetings can be programmed to change automatically for daytime, night time, holidays etc. Messages can be ‘stamped’ with the date and time that they were left, and even with the number of the person who called, enabling you to return missed calls at the touch of a button. You can even set alarms – to remind you of a meeting or to make a call.

 

 

                   

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