Samsung Auto Attendent

The Auto Attendant feature allows you to redirect incoming callers to the department or extension they require without a member of staff handling the call.

It is an ideal solution for busy departments – such as reception areas and call/response centers – or out of hours periods. By prompting and empowering the incoming caller they are less likely to hang up than if presented with an engaged or constant ringing tone.

The perception of service is also increased as their call is processed professionally and efficiently without the need to wait for receptionists to hold or transfer them.

The Auto attendant can answer multiple calls simultaneously, providing different, customizable greetings for each extension or department.

Incoming callers are prompted to enter their choice of destination for direct connection. If no selection is dialed within a specified time, the call can be automatically connected to a receptionist to handle the call.

For example, an initial prompt may be set up as: ‘For sales please press 1, for support press 2 or hold for the operator.’