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NEC UM8000 Mail

NEC UM8000 Unified Messaging Mail Solution

The NEC UM8000-Mail solution is an enhanced, in-skin unified messaging system that delivers abundant message storage, scalable port capacity and all the features you’ve come to expect from NEC, a leader in voice messaging products. It perfectly exemplifies NEC’s UNIVERGE®360 approach by adding elements of Unified Communications into the business and is designed specifically for the SV8000 series communications servers. NEC UM8000-Mail offers a reliable system with a smaller footprint and lower operating cost than other systems.

Features provided by the UM8000-Mail Solution include:

· Speed Keys	· Extension Remapping
· Remote Maintenance	· Alphanumeric Directory
· Date and Time Stamp	· Volume & Speed Control
· Transfer to Attendant	· Cascade Notification
· Caller Interviewing	· Menu Options
· Urgent Message Count	· Out-Dial Pager Notification
· Call Accept or Reject	· Subscriber Controlled Groups
· Port Independence	· Holiday Schedules
· Guest Mailboxes and Call Screening	· Reports
· Supervised/Unsupervised Transfers	· Message Waiting Notification
· Subscriber Self-Enrolment	· Fax Detect, Routing and Notification
· Live Record, Message Cancel & Redirect	· Soft-Key Functionality & Trunk Mapping
· Future, Urgent & Return Receipt Delivery	· Message Rewind, Pause & Fast Forward
· Variable-Length Security Codes/Passwords	· Cut-Through Paging & Message Editing
· User-Changeable Voice Prompts & Single-Digit Dialling	· Multilingual Capability & Multiple Personalized Greetings

Benefits

In-Skin Unified Messaging for the UNIVERGE® SV8000 Series

With feature-rich Unified Messaging, all voice, fax and e-mail messages are directed into one inbox. This enables users to keep track of all their messages more easily.

User-configurable mailbox manager

Users can control and configure their personal mailbox settings using the Mailbox Manager’s graphical user interface (GUI). Greetings, security codes, notifications, groups, conversation preferences and more can all be modified through the Mailbox Manager.

An optional feature package for the hospitality industry

UM8000-Mail offers an optional feature package specifically designed for the hospitality industry. Some features include integration with more than 50 property management systems (PMSs) through the Property Management System Interface (PMSI), personalized guest messaging for every room, and enablement of callers to contact hotel guests or leave messages without going through an operator.

Fully-integrated messaging

For simplified message management, UM8000-Mail offers convenient access to messages and customizable user-friendly settings.

UNIVERGE SV8100 Automatic Call Distribution (ACD)

The SV8000 Series ACD helps facilitate handling high call volumes with a minimum number of resources while reducing caller hold time and distributing call volume evenly amongst employees. Benefits include:

Advanced call handling
Intelligent customer service
Enhanced efficiency
Valuable information at your fingertips
Embedded ACD for the SV8100
Real-time desktop interface display
Reporting

UNIVERGE SV8000 Series Desktop Suite

The SV8000 Series Desktop Suite is for use on the SV8100 Communications Server and combines functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone.

PC Assistant

The Desktop Suite’s PC Assistant enables workers to get more done in less time by giving them the ability to manage their telephone sets directly from their desktop PCs. With just a few clicks of the mouse users can easily access features such as speed dialling, call management and contact lookup while benefiting from seamless CRM integration. Thanks to the robust networking capabilities of the UNIVERGE SV8100, up to 128 extensions can be networked on a single SV8100 system running Desktop Suite.

PC Attendant

The SV8000 Desktop PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. In many ways, PC Attendant provides the functionality of PC Assistant for operators. It enables operators to work more efficiently by giving them the ability to transfer and manage calls on-screen through a completely intuitive graphical user interface (GUI). The operator can perform common user functions such as Transfer, Park and Page with a single mouse click.

Softphone

With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is received, the Softphone automatically launches, and audio is heard through the PC speakers. Users can have confidence that they are not missing calls even while they are not wearing headsets.