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Computer Telephone Applications
OfficeServ Call
Overview
OfficeServ Call is a call manager application. It has support for contact management, scheduling and call logging, as well as providing access to some digital telephone facility programming.
You can access all the basic and extended services of your Samsung Telephone System using OfficeServ Call. You can make calls, answer calls, release calls and manage multiple calls at your desktop. You can also establish multiparty audio conference through OfficeServ Call without having to remember any PBX feature codes. Some special features like redialling and continuous dialling are also supported.
OfficeServ Call allows you to maintain multiple phone books of your choice to keep track of your contacts.OfficeServ Call directories provide Drag and Drop functionality for easy call control. The Directory Services feature also allows OfficeServ Call to identify the caller if the contact information is available in OfficeServ Call or other applications using a Dynamic Data Exchange (DDE) mechanism.
OfficeServ Call allows you to schedule a telephone call or activation of some of the station setup options for execution at some later point of time. A note that will show at the time of execution may be entered to explain why this call or feature was scheduled. A pop-up window gives you the option to cancel any scheduled item at the scheduled time of execution or to change the time of execution.
OfficeServ Call’s Call Log maintains a record of all incoming and outgoing calls from the digital telephone while the application is active. Call log records contain a Notes field for recording information about a particular call and a Keyword field to enable the logs to be searched. OfficeServ Call allows you to print individual Call Log records, selected Call Log records or an entire Call Log. This will allow you to archive hard copies of the logs for later perusal.
OfficeServ Operator
First impressions count
So it is imperative that incoming calls are managed as effectively and professionally as possible by your operators. That’s why Samsung has developed OfficeServ Operator – a PC based console that makes handling high volume call traffic as smooth and professional as possible, improving the image of your organisation.
Simple and Intuitive Operation
With the simplicity of point and click operation, OfficeServ Operator replaces traditional handset ‘key and lamp’ working to offer each operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic.
Samsung OfficeServ Operator is fully integrated with your Samsung OfficeServ telephone system enabling an advanced level of features and functionality that ensure incoming and internal calls can be more effectively managed to their final destination, including:
- Busy lamp field indication
- to quickly view the status of each extension on the system.
- Extension information
- displays call forward and call diversion status of every user on the system.
- Departmental queues
- context sensitive prompts for the novice user.
- Information view
- transfers calls directly to a recipients voice mailbox, instead of hanging on the line.
- Straight to mailbox
- initiated by the operator in an instant.
- Conference call set up
- add reminders of the name, company orpurpose of a call on hold.
- Notes facility
- displays call forward and call diversion status of every user on the system.
- Hold
- hold a call with reminder, and/or with a target, park a call on an orbit or station, and automatically repeat hold actions on recalled calls using a single key.
- Recently forwarded destination
- intelligently remembersn the last 3 numbers the caller has been transferred to.
With up to five operators able to function simultaneously, OfficeServ Operator can meet the demand of varying call levels and staff availability. Operators can also be provided with the authority to control the status of each extension within the system. The ability to control users call options, set call forwards and place Do Not Disturb notices allows everyone to utilise the full power of your Samsung OfficeServ. The powerful, one-touch call record feature allows the operator to initiate your Samsung voicemail system to record the call that is currently connected. This feature is ideal for Operators who want to record details of the occasional call, whether it is in an emergency or purely to assist with note taking.
OfficeServ Easyset
The EasySet application uses Internet Browser technology to provide system users with a quick and easy way to configure their Samsung Digital Telephones and their IP phones. The suite is supplied as standard (no additional cost for the software) with all new systems and consists of the following application options.
Samsung OfficeServ Link
The OfficeServ Link application provides a logical link between the OfficeServ 500 Telephone System and a Windows 2000 computer acting as an applications server. This Link provides the basis of the communications between the OfficeServ 500 and the LAN, and provides the communications structure for the other applications.
