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You are here: Technical Faults and Fixes » Samsung Technical » SAMSUNG Frequently Asked Questions » Divert A Phone Number to an External Number - PSTN Lines Only

Divert A Phone Number to an External Number - PSTN Lines Only

EXTERNAL DIVERSION (Samsung)

 

Which procedure do I use?

 

If you can select your lines individually using line keys, use procedure #1.

If you dial ‘0’ for an outside line and cannot select lines individually, use procedure #2.

 

 

Procedure 1. Establish Diversion

  1. Select Line 1 and obtain an outside dial tone
  2. Dial * 2 1 number to divert to #
  3. Repeat the above for all lines attached to your system

Procedure 1. Cancel Diversion

  1. Select Line 1 and obtain an outside dial tone
  2. Dial # 2 1 #
  3. Repeat the above for all lines attached to your system

Procedure 2. Establish Diversion

  1. Dial 701 (you should receive a dial tone)
  2. Dial * 2 1 number to divert to #
  3. Hang Up
  4. Repeat the above using 702 then 703 etc until you do not receive a dial tone.

Procedure 2. Cancel Diversion

  1. Dial 701 (you should receive a dial tone)
  2. Dial # 2 1 #
  3. Hang Up
  4. Repeat the above using 702 then 703 etc until you do not receive a dial tone.

 

These procedures assume standard configuration of your telephone system. If you experience any difficulties, please call Plexus Service on the number listed below.
Plexus Communications and Installations, hopes that this information is of value to you and ask that you contact us for any additional advice regarding your Telephone Systems and Telecommunications requirements. We specialize in the supply and installation of Telephone Systems from Major Brands such as Samsung, NEC, Alcatel and Aristel as well as a range of quality Commander Systems. We provide a range of Voicemail Solutions from Samsung Telephone Systems, NEC Telephone Systems, Alcatel Telephone System and Aristel Telephone Systems, Conference Phones, Headsets from Plantronics and GN Netcom as well as a range of discount telephone calls to local, National. International and calls to mobiles destinations.